Maintaining and building customer loyalty in difficult times

Maintaining and building customer loyalty in difficult times

4 minute read. Like so many businesses, Edmonds Marketing is dealing with the fallout from Coronavirus. It has created a period of extreme uncertainty and we are all struggling to find a way forward while maintaining connections with valued customers and stakeholders....

What’s changing in the world of marketing?

What’s changing in the world of marketing?

5 minute read. What’s changing in the world of marketing? How do you best harness new marketing opportunities to reach your business goals in 2020? “The secret of change is to focus all of your energy, not on fighting the old, but on building the new.”...

Australia enters a service quality revolution

Australia enters a service quality revolution

4 minute read. When it comes to service quality, your reputation precedes you. That’s why it’s central to your marketing strategy to convey the quality of service your customers can expect. The last century has seen leaps and bounds in global concepts of Quality...

Set marketing goals and objectives for your business in 2020

Set marketing goals and objectives for your business in 2020

2 minute read. As we approach the end of the year, you may be starting to consider whether last year’s marketing goals were met or whether your budget was well spent. The new year is a great opportunity to take some time to reflect and review. Not only can it help you...

Content Marketing and the Value of Brand Clarity

Content Marketing and the Value of Brand Clarity

4 minute read. Clarity is a hugely underrated element of developing a successful brand. Clarity in what you do, what you stand for and precisely who you want to attract will ensure your brand communications are persuasive, compelling and confident. A clear and...

Customer experience – It’s not just about compliance

Customer experience – It’s not just about compliance

4 minute read. There is no denying Australia’s age services industry is in the throes of transformational change, thanks in large part to Government reform and rising consumer expectations. While new commercially sophisticated players continue to enter and grow the...

Five steps to take when you launch a new product or service

Five steps to take when you launch a new product or service

4 minute read. As a marketing firm, we are regularly involved in supporting new product and service launches. Launching a new product or service is no easy process. It requires development of a marketing strategy and resources to put that strategy into action building...

Five ways to measure your marketing impact

Five ways to measure your marketing impact

By Damien Edmonds (4 minute read). As we approach the end of the financial year, you may be starting to consider your marketing impact - that is, whether you met last year’s marketing objectives or whether your budget was well spent. As a marketing agency, the...

Marketing trends and influences 2019

Marketing trends and influences 2019

By Harriet Swatman (6 minute read).  In this article we would like to draw your attention to what we perceive are eight emerging marketing trends for 2019 (and related insights for the use of technology). These trends are drawn from our own experience of working with...

Top marketing challenges and success factors

Top marketing challenges and success factors

By Sophy Edmonds (4 minute read).  Every organisation is different and faces its own set of unique marketing challenges. That said, as a group of experienced marketing consultants, we know from working in this field over many years, there are common challenges faced...

Feedback and complaints are golden nuggets

Feedback and complaints are golden nuggets

By Damien Edmonds (4 minute read).  Australia’s aged services are transitioning from ‘compliance with accreditation’ to ‘consumer directed care’. This year the industry is heading towards assessment (in July 2019) against the new 2018 Aged Care Quality Standards. The...

Achieving employee engagement in aged care services

Achieving employee engagement in aged care services

By Sophy Edmonds (7 minute read). Image sourced from Korn Ferry - Reimagining the Aged Care Workforce 2018. Achieving high employee engagement in aged services has never been so challenging or important. For several years now the industry has faced unprecedented...