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Brand Advocates sell through word-of-mouth

By Harriet Swatman (3 min read). Photo: Shutterstock #80738296. The power of Brand Advocates has been underestimated for some time. As the number of means of communication increases and competition increases, word of mouth is becoming one of the strongest drivers of...

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How facilitation improves customer-understanding

By Damien Edmonds (3 minute read). iStock photo ID:887088424. Most organisations know they need to innovate to stay relevant and maintain growth. However, what only a few realise is: Organisations with customer insights grow 8x faster than global GDP (Forrester), and...

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Customer experience and why it matters

By Sophy Edmonds (4 minute read). ShutterStock photo ID: 722049553. Customer experience: A positive first impression is really vital to build a successful relationship with customers. I recently had an appointment with a specialist at my local hospital. After trailing...

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BrandScan™ Brand Perception

By Cathie Penhey. Do you cringe just a little when you think about how your brand is currently perceived? Perhaps your image has become a bit outdated.  Maybe your brand feels a little vanilla – plain, bland and like many others – not distinctive.  Or does your brand...

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Queensland leader feedback on customer-related concerns

By Damien Edmonds. As a strategic marketing consultancy, Edmonds Marketing regularly conducts market research with CEOs and thought-leaders. Recently we spoke to a selection of health, aged care and community care organisations preparing for the difficult...

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Driving customer-orientated growth in 2018

by Damien Edmonds. Growth. Are you going backwards unless you grow by 7% this financial year? Welcome back – Australia Day and Valentine’s Day have been and gone, the traffic’s back on the road, so 2018 has well and truly begun! Over the summer holiday, a...

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A festive cheer for difference and collaboration

by Damien Edmonds Today Australians are more culturally diverse and educated than ever before. Last year statistics showed that forty nine percent of Australians had either been born overseas or had a parent born overseas and that over past decade...

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