We all know that empathy is essential for providing compassionate, high-quality care. According to Harvard Medical School, empathy involves an awareness of others' emotions and an understanding of their feelings.

Australia’s ageing population brings with it lots of opportunities. For smaller providers and new market entrants alike, a sharp focus on developing your brand offers great benefits.

Australia’s changing demographics are significantly influencing the demand for and provision of aged care services. The care-focused part of the retirement living industry is seeing significant change.